Jewel Jolt — Support

Need help? Email [email protected]. Please include your device model, iOS version, and app version.

FAQ

How do I restore my purchases?
Open the App, go to Settings, and tap Restore purchases. Make sure you're signed in with the same Apple Account you used to buy. Refunds are handled by Apple at https://reportaproblem.apple.com.

How do I change my ad or privacy choices?
In the App, open Settings > Privacy choices.

In the EEA, UK, or Switzerland, this reopens the consent screen, where you can choose Consent or Do not consent. If you choose Do not consent, no ads are shown.
Elsewhere, you can turn on Do not sell or share my data.

You can also control ad tracking in iOS Settings > Privacy & Security > Tracking.

Why did the App ask to track my activity?
That is Apple's App Tracking Transparency prompt, shown before LevelPlay starts. The advertising identifier is used for ad personalization and measurement only if you allow it. Rewards never depend on that permission. If you decline, you will still see ads, just less personalized ones. You can change this any time in iOS Settings > Privacy & Security > Tracking.

Why am I not seeing any ads?
If you are in the EEA, UK, or Switzerland and chose Do not consent, the App does not show ads. Ads may also not load without an internet connection.

A rewarded ad didn't give me the reward.
Make sure you watched the ad to the end and have an internet connection. If it keeps happening, email us.

Legal

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